Return & Refund Policy


The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Pro Solution Builders will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 Days after the confirmation.

During the warranty period, free of parts replacement or maintenance because of the quality problem

After the warranty period, only charge a cost of maintenance and replacement(including the material fee and travel expense to your site maintenance)

Please return your purchase to the following address:

Pro Solution Builders (M) Sdn. Bhd. (Ipoh)

49, Persiaran Bercham Selatan 17, Taman Bercham Jaya, 31400 Ipoh, Perak Malaysia.

T: +6019-579 7697 (Ipoh) | +6012-393 5969 (KL) | +6012-219 5969 (Penang)


Pro Solution Builders (M) Sdn. Bhd. (PJ)

Zenith Corporate Park, Unit 71-G, Block G, No 1, Jalan SS7/26,

Kelana Jaya 47301 Petaling Jaya, Selangor Malaysia.

T: +6019-579 7697 (Ipoh) | +6012-393 5969 (KL) | +6012-219 5969 (Penang) 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please contact us at or 6012-393 5969 / 6019- 5797697 if you have any questions or doubts.